Returns and Refunds Policy
Effective Date: July 15, 2022
Due to the impact of COVID-19, delivery services have been disrupted, and delivery times may be extended. We cannot guarantee delivery within the estimated time.
We hope you are very satisfied with your new order. If you don't like it, please return it!
Due to the impact of COVID-19, delivery services have been disrupted, and delivery times may be extended. We cannot guarantee delivery within the estimated time.
We hope you are very satisfied with your new order. If you don't like it, please return it!
Order Cancellation
We only accept cancellation requests before an order has shipped.
We only accept cancellation requests before an order has shipped.
Returns
A. [Due to our fault]
Consumers have the right to request a return within 30 days of purchase. Please note that returns will not be accepted after 30 days!
If the received item is damaged or different from the order due to our fault, the consumer is not required to bear the shipping cost. There are no handling fees or additional charges for the consumer when returning the item.
B. [Due to consumer's fault]
Consumers have the right to request a return within 30 days of purchase. Please note that returns will not be accepted after 30 days!
To receive a full refund, the item must be in its original condition. All items must be unwashed, unworn, unused, unaltered, and have tags attached.
For returns due to the consumer's fault, such as "changed mind" or "cannot wear (wrong size, but not incorrectly shipped by us)", the consumer must bear the shipping cost or customs duties. The exact cost will vary depending on the delivery company you choose.
There are no handling fees or additional charges for the consumer when returning the item.
A. [Due to our fault]
Consumers have the right to request a return within 30 days of purchase. Please note that returns will not be accepted after 30 days!
If the received item is damaged or different from the order due to our fault, the consumer is not required to bear the shipping cost. There are no handling fees or additional charges for the consumer when returning the item.
B. [Due to consumer's fault]
Consumers have the right to request a return within 30 days of purchase. Please note that returns will not be accepted after 30 days!
To receive a full refund, the item must be in its original condition. All items must be unwashed, unworn, unused, unaltered, and have tags attached.
For returns due to the consumer's fault, such as "changed mind" or "cannot wear (wrong size, but not incorrectly shipped by us)", the consumer must bear the shipping cost or customs duties. The exact cost will vary depending on the delivery company you choose.
There are no handling fees or additional charges for the consumer when returning the item.
Regarding Return Address
After submitting a return request, an email will be sent to you. This email will specify the address to which you should send the return.
After submitting a return request, an email will be sent to you. This email will specify the address to which you should send the return.
How to Return?
A. Getting Started
If you are unsure if you meet the return conditions, please contact us at ycw970823titi@outlook.com.
B. Preparing Your Return
Once you receive an email with your Return Authorization Number, please package the item(s) you wish to return.
We recommend using a carrier that provides tracking services.
Do not combine multiple returns into one package. Similarly, do not split a return from a single order into multiple boxes. We strongly recommend using packaging that can accommodate all items you wish to return.
Be sure to follow the instructions provided. This will ensure your return is processed smoothly.
A. Getting Started
If you are unsure if you meet the return conditions, please contact us at ycw970823titi@outlook.com.
B. Preparing Your Return
Once you receive an email with your Return Authorization Number, please package the item(s) you wish to return.
We recommend using a carrier that provides tracking services.
Do not combine multiple returns into one package. Similarly, do not split a return from a single order into multiple boxes. We strongly recommend using packaging that can accommodate all items you wish to return.
Be sure to follow the instructions provided. This will ensure your return is processed smoothly.
Processing and Refunds
Upon arrival of the item, we will assess its condition and, based on the assessment, resolve the issue by either issuing a full refund, a discount coupon, reshipping the item, or rejecting the return.
Once we receive and assess your returned item(s), we will send a notification email to your address.
Subsequently, if eligible, a refund will be processed within 3-5 business days, and a credit will automatically be applied to your original method of payment.
We will also notify you if your refund request has been approved or rejected.
Upon arrival of the item, we will assess its condition and, based on the assessment, resolve the issue by either issuing a full refund, a discount coupon, reshipping the item, or rejecting the return.
Once we receive and assess your returned item(s), we will send a notification email to your address.
Subsequently, if eligible, a refund will be processed within 3-5 business days, and a credit will automatically be applied to your original method of payment.
We will also notify you if your refund request has been approved or rejected.
About Exchanges
If you wish to exchange an item, we do not support direct exchanges, but you may repurchase after returning the item.
If you wish to exchange an item, we do not support direct exchanges, but you may repurchase after returning the item.
Delayed or Missing Refunds
If a refund is delayed or missing, please contact the payment provider of the payment method used for the purchase. It may take some time for the payment provider to process the refund.
If you have further questions, please contact our support staff at ycw970823titi@outlook.com at any time for assistance.
If a refund is delayed or missing, please contact the payment provider of the payment method used for the purchase. It may take some time for the payment provider to process the refund.
If you have further questions, please contact our support staff at ycw970823titi@outlook.com at any time for assistance.
Important Notes
In cases of insufficient communication or other circumstances, the terms of our return policy will take precedence. If you have any questions regarding our return policy, please contact us directly at ycw970823titi@outlook.com. Our support staff will assist you within one business day.
In cases of insufficient communication or other circumstances, the terms of our return policy will take precedence. If you have any questions regarding our return policy, please contact us directly at ycw970823titi@outlook.com. Our support staff will assist you within one business day.
Changes to Return Policy
TiTi Jewelry may update this return policy from time to time to reflect our current practices. All changes to this return policy will be posted on our site and will be effective upon posting, unless otherwise notified. We encourage you to review the return policy regularly to understand the current terms and conditions that apply to you. Your use of our site after any changes become effective will be considered your agreement to and binding by those changes.
TiTi Jewelry may update this return policy from time to time to reflect our current practices. All changes to this return policy will be posted on our site and will be effective upon posting, unless otherwise notified. We encourage you to review the return policy regularly to understand the current terms and conditions that apply to you. Your use of our site after any changes become effective will be considered your agreement to and binding by those changes.